Privacy Policy

As a licensed travel agency in Bhutan, Pureland Travel Quest is dedicated to safeguarding the confidentiality of our visitors, partners, and visitors to our website. When you use our services, we gather, use, retain, and safeguard your information as described in this privacy statement.

Information We Collect

We may collect the following types of personal information:

• Personal Information: Name, nationality, date of birth, passport details, and contact details (phone number, email address).
• Travel Information: Dates, preferred itinerary, lodging options, dietary needs, and emergency contact information.
• Payment Information: We don't keep complete credit/debit card details; only a small amount of payment-related information is required for booking and processing services.
• Communication Data: Information disseminated through social media, phone conversations, emails, and online forms.
• Website Usage Data: We only use basic metrics like IP address, browser type, and pages viewed to enhance our website and services.

How We Use Your Information

We use your information to:

• Organize and oversee travel reservations and itineraries
• Process payments and adhere to Bhutan's tourism laws
• Communicate with you prior to, during, and following your trip
• Fulfil legal and regulatory requirements of the Department of Tourism (DOT), Bhutan
• Enhance our services, customer experience, and website functionality
• Offer individualized, significant, and responsible travel experiences.

Legal and Regulatory Compliance

As a Bhutanese tour operator with a DOT license, we must provide specific traveller information to the appropriate government agencies in order to process visas, obtain permits, and ensure tourism compliance. Such sharing is carried out in accordance with the law.

Information Sharing and Disclosure

Your personal information is not traded, sold, or rented by us. However, we may share your information only with:

• Government authorities (DOT, immigration, permit offices)
• Service providers such as hotels, transport providers, guides, and airlines, strictly for trip fulfilment
• Legal authorities if required by law

Your data must be handled sensibly and discreetly by all third parties.

Data Security

To prevent unauthorized access, loss, abuse, or disclosure of your personal information, we take appropriate administrative and technical precautions. Only authorized personnel have access to personal data.

Data Retention

We only keep personal data for as long as is required to provide travel services, adhere to legal requirements, and keep company records; after that, the information is safely erased or anonymized.

Your Rights

You have the right to:

• Request access to your personal information
• Request that incomplete or erroneous information be corrected
• Request that your data be deleted, subject to legal and regulatory constraints
• Withdraw your consent for marketing or non-essential communications.

Requests can be made by contacting us using the details below.

Cookies and Website Use

Basic cookies may be used on our website to improve user experience and track website performance. If you'd like, you can turn off cookies in your browser's settings.

External Links

Links to external websites may be found on our website. The content or privacy policies of those websites are not our responsibility.

Alteration in Privacy Policy

This privacy statement may be updated at any time by Pureland Travel Quest. Any modifications will be announced on our website along with a revised date of implementation.